1 Year Limited Warranty
The manufacturer warrants the glass enclosures and the metal work to be free from defects in material and workmanship for a period of one (1) year from the date of installation. Discoloration of any frame piece is caused by over firing and is considered abuse of the enclosure. THE MANUFACTURER MAKES NO WARRANTIES AS TO A MAXIMUM TEMPERATURE AND STRESS WHICH MAY CAUSE GLASS BREAKAGE. LIFETIME WARRANTY ON GLASS. It will, however, replace without cost any glass that breaks in normal use. Warranties also are not transferable to new owners. The foregoing limited warranty is not transferable by the customer and does not include the eventual defects caused by improper use or operation of the glass enclosure or by normal wear and tear.
The enforceability of this limited warranty shall be further subject to compliance with the following requirements:
That the customer complies with the instruction set forth above and does not misuse, abuse, alter, or modify the glass enclosure.
That the customer does not use the glass enclosure for a purpose other than its intended use.
We bought a house with a 20+ year old Royal 42″ Heat and Glo Fireplace insert. It did not have glass doors. We tried and failed to purchase original manufacturer doors, then discovered the Brick-Anew insert. This product is perfect, and very simple to install. The frame came fully assembled. I had to remove the top lip of the Heat and Glo (4 screws) after which it fit in snugly. I did secure it with the provided 4 screws. Installed the small thin frame did not interfere with the fire place use, view of the fire, or the outside air holes in the Heat and Glo frame. We love it, and are convinced that it is not only giving us the comfort of knowing when we go to bed that sparks can not escape the hot bed (you have to let the fire die down before closing), and the closed doors with its tight seal is reducing heat loss up the flue from the house. I can not speak more highly of this product, or of the team that worked with me. I spoke personally with them to ensure their system would work with the Heat and Glo sharing both pictures and description of what I had, then when I improperly measured the metal spark screen they were quick to provide a refund. My only regret is that I don’t have another fire place needing one of these inserts.
easy to install
Awesome! Best customer service and support experience I have ever had with any purchase. Fit perfectly, easy to follow instructions.
Service was absolutely impeccable! I loved their support!
Excellent, fit perfect looks great